部分游戏要求更新BIOS解决方案
<h2 id="top_0" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">故障现象</strong></h2><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">部分游戏更新后或新发布的游戏对fTPM版本有了新要求，导致游戏无法运行，出现安全要求提醒，报错如下：</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/1ab3965a3329c9fb5c0f778e21f8bb4f-1787362575514.png&name=mceclip0.png" width="900" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><h2 id="top_6" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">故障原因</strong></h2><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">当前固件不符合游戏更新后的要求</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">BIOS内相关设置异常或系统异常</p><h3 id="top_12" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">判断方法</strong></h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">查阅游戏官网对TPM版本要求，如<a href="https://support.activision.com/cn/zh/articles/trusted-platform-module-and-secure-boot" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">《使命召唤》</a></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">如果您的制造商版本是 Intel 302.12.*.* 或 303.12.*.*，其中 * 代表任何数字，您的主板需要固件更新<br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">如果您的制造商版本是 AMD 3.*.0.*，其中 * 代表任何数字，则您的主板需要固件更新。</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; background-color: rgb(206, 212, 217);"><em style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">注：《使命召唤》安全启动要求网页部分链接说明可能需挂在加速器才可查阅，其他游戏要求以其官网要求为准</em></span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/42e51adee3daebdac924cba8f8f84d39-1787363246752.png&name=mceclip2.png" width="900" style="cursor: pointer; border: 1px solid; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">对比当前机器的TMP版本</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">Win+R输入tpm.msc回车</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/5684996fc374b9062b4c637eb9b3b6ec-1787363552861.png&name=mceclip3.png" width="900" style="cursor: pointer; border: 1px solid; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">如上图，说明当前机器版本不符合游戏要求</p><h2 id="top_28" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">解决方案</strong></h2><h3 id="top_30" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">符合游戏要求</strong></h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">若当前机器符合游戏安全要求仍提示此报错，请考虑备份数据后设置BIOS内UEFI引导并启用安全启动（Secure Boot），启用后再回到系统下确认当前设置生效，若未生效，请参考<a href="https://iknow.lenovo.com.cn/detail/430400" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">此方案</a>再次尝试，确认设置都OK，仍提示此类报错，优先考虑系统问题，备份数据后重装操作系统，或联系游戏方确认；</p><h3 id="top_34" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">不符合游戏要求</strong></h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">对比<a href="https://consumerservice.lenovo.com.cn/" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">服务官网</a>最新BIOS</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">低于服务官网最新BIOS的，备份数据后优先将BIOS维护至官网最新版本（<span style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">注意更新BIOS前，请备份重要数据，若设备支持设备加密请并关闭设备加密</strong></span>）</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">由于每个产品都有一定的维护周期，针对比较早的机器，驱动及BIOS暂不再更新维护，因此已经是官网最新版本BIOS的，仍不符合游戏安全要求的，那么暂无法体验当前游戏；</p><h4 id="top_42" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; font-size: 14px; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">特殊支持版本</strong></h4><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">目前对部分机型提供特殊BIOS更新支持，<strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><span style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);">请更新前备份好机器重要数据，若机器支持设备加密的，请关闭设备加密</span></strong></p><table border="1" style="border-spacing: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border: 1px solid rgb(0, 0, 0); color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; font-size: 14px; background-color: rgb(255, 255, 255); width: 832px; height: 437px; margin-left: auto; margin-right: auto; max-width: 100%;"><tbody style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px; background-color: rgb(194, 224, 244); text-align: center;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">机型</strong></td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">BIOS</strong></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R7000 2021</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/8b17451a70cac7fdc3557bb5abc4fd93-1787365589812.zip&name=HHCN38WW.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">HHCN38WW.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R7000 2021H</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/7c833f35a7b09065290a52707c10dad9-1787365501323.zip&name=GKCN65WW_T.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">GKCN65WW_T.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R7000P 2021</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/8b17451a70cac7fdc3557bb5abc4fd93-1787365589812.zip&name=HHCN38WW.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">HHCN38WW.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R7000P 2021H</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/7c833f35a7b09065290a52707c10dad9-1787365501323.zip&name=GKCN65WW_T.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">GKCN65WW_T.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R9000P 2021</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/8b17451a70cac7fdc3557bb5abc4fd93-1787365589812.zip&name=HHCN38WW.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">HHCN38WW.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R9000P 2021H</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/7c833f35a7b09065290a52707c10dad9-1787365501323.zip&name=GKCN65WW_T.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">GKCN65WW_T.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R9000K2021H</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/7c833f35a7b09065290a52707c10dad9-1787365501323.zip&name=GKCN65WW_T.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">GKCN65WW_T.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R9000X2021R</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/8e036ec2896b8a6381fb27493f8046ad-1787365342640.zip&name=HACN47WW.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">HACN47WW.zip</a></td></tr><tr style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 23px;"><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 413.365px; height: 23px;">Lenovo Legion R9000X2021R</td><td style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; border-color: rgb(0, 0, 0); width: 412.635px; height: 23px;"><a href="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/FILE/8e036ec2896b8a6381fb27493f8046ad-1787365342640.zip&name=HACN47WW.zip" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">HACN47WW.zip</a></td></tr></tbody></table><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">注意：</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">更新BIOS前请务必确认下载的BIOS前四位与当前设备BIOS前四位一致，系统下可Win+R输入msinfo32回车对比确认</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/e946560d91da57c888ce4e370f338703-1787365170438.png&name=mceclip4.png" width="900" style="cursor: pointer; border: 1px solid; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p>页:
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