开机黑屏只有鼠标指针无法进入桌面的方案
<h2 style="border: 0px; font-size: 18px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">故障现象</strong></h2><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">机器开机后黑屏，只有鼠标指针，鼠标指针能动，但是无法系统桌面，如下图：</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/_eWebEditor/uploadfile/20161204134555995.jpg" width="900" border="0" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><h2 style="border: 0px; font-size: 18px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">解决方案</strong></h2><h3 style="border: 0px; font-size: 14px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">操作步骤如下：</strong></h3><ol style="margin: 16px 0px 8px 32px; padding: 0px; list-style: none; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><li style="margin-left: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">使用键盘的Ctrl+Shift+Esc组合键调出任务管理器</li><li style="margin-left: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">点击左上角文件——运行新任务（Win7/8/10）或进程右上角运行新任务（Win11）</li><li style="margin-left: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">输入explorer回车</li></ol><h3 style="border: 0px; font-size: 14px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">不同系统图示页面如下：</strong></h3><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">Windows11任务管理器运行新任务位置：</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/a7eeeabeedd2e601521edc19de2fe6bd-1691901740039.png&name=mceclip0.png" width="900" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">Windows8/10任务管理器运行新任务位置：</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">注：若未看到文件选项，左下角点击<strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">详细信息</strong>即可</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/4a0f9c5e10cfa7319a01e1d1f042eb66-1691902396354.png&name=mceclip2.png" width="900" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">Windows7任务管理器运行新任务位置：</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/e8b276a71ff718acd04e6dfb8eb26238-1691902018336.png&name=mceclip1.png" width="900" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><h3 style="border: 0px; font-size: 14px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">动图操作如下（Win11为例）：</strong></h3><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/d03403b439f67b7758aae8d1d4ef7f7f-1691901578896.gif&name=vmware_gl14revOxT.gif" alt="vmware_gl14revOxT.gif" width="900" height="606" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><h2 style="border: 0px; font-size: 18px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">反复故障：</strong></h2><ul style="margin-top: 16px; margin-bottom: 8px; margin-left: 32px; list-style: none; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><li style="margin-left: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; text-align: justify; line-height: 1.5;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">若未反复出现，不建议操作以下方案</strong></span></li><li style="margin-left: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; text-align: justify; line-height: 1.5;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">以下操作可能导致部分软件无法运行</strong></span></li><li style="margin-left: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; text-align: justify; line-height: 1.5;"><span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">错误操作可能导致机器无法进入系统</strong></span></li></ul><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">若重启后每次都需要此操作这个才可以进入桌面，则建议关闭不必要启动项测试，关闭三方启动项操作如下：</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">1、Win+R输入msconfig回车</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">2、常规菜单中勾选有选择的启动，且仅取消加载启动项（注意：<span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">【<span style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><strong style="margin: 0px; padding: 0px; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">不</strong>要取消】</span>加载系统服务</strong></span>）如下图：</p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/a11bd59ae1b898959adeacda155c9857-1691903259542.png&name=mceclip3.png" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); text-align: justify; line-height: 1.5;">3、卸载最近安装的防护软件后重启电脑</p> SF页:
[1]
