小新Pro 13找不到支持Windows Hello人脸的摄像头？
<font style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); font-weight: bold; font-size: 12pt;">故障现象:</font><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">相机打开正常，但无法正常人脸识别，提示“找不到支持Windows Hello的摄像头”，如下图：</p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img border="0" src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20191212154342621.jpg" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: 788px; max-width: 100%; width: 600px; filter: none;"></p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><font style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255); font-weight: bold; font-size: 12pt;">解决方案: </font><br><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">1. 右击左下角开始图标-打开设备管理器，发现有黄色感叹号设备；</p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img border="0" src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20191212141520532001.jpg" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: auto !important; max-width: 100%;"></p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">2. 找到对应感叹号设备-右击更新驱动程序-浏览我的计算机以查找驱动程序软件-让我从计算机上的可用驱动程序列表中选取-选择对应驱动下一步；</p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img border="0" src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20191212135159293001.png" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: auto !important; max-width: 100%;"></p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img border="0" src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20191212135224591001.png" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: auto !important; max-width: 100%;"></p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img border="0" src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20191212135427116001.png" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: auto !important; max-width: 100%;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"></p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img border="0" src="https://webdoc.lenovo.com.cn/lenovowsi/new_cskb/uploadfile/20191212135448121001.png" style="margin: 0px; padding: 0px; border: 0px; cursor: pointer; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; height: auto !important; max-width: 100%;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"></p><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><p style="border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">3. 提示驱动安装成功后，设备管理器中查看感叹号消失，然后查看“找不到支持Windows Hello 人脸的摄像头”提示是否消失，测试人脸识别功能是否可以正常使用。</p> SF页:
[1]
