bitlocker/设备加密特殊场景的处理方案
<h2 id="top_0" class="wikigeneratedid" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">操作步骤</h2><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> </div><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">一、忘记密码/恢复密钥</div><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">1.密钥找回途径： </div><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">① Microsoft账户：访问 <a href="https://account.microsoft.com/devices/recoverykey" target="_blank" rel="noopener" style="text-decoration-line: none; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">https://account.microsoft.com/devices/recoverykey</a> 匹配设备ID。 </div><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/666424174ff4b2e365b8b0f4fafea214-1760927695594.png&name=mceclip0.png" width="800" height="232" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">② 专业版以上的bitlocker加密需要检查本地备份</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> 备份的四个路径：检查U盘、\BitLocker Recovery Key\目录、打印文件、微软官网。 </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> </div><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/c3d05fee057f94df27fe200917b407fd-1760927823809.png&name=mceclip1.png" width="600" height="462" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/179bfdf5271bd9d0009cae5c9aa2f4ad-1760927860145.png&name=mceclip2.png" width="600" height="462" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/c83bad6c0a34cec72613a65d56c143f4-1760928672098.png&name=mceclip6.png" width="600" height="650" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">③ 强制解锁（已知密钥）：</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">使用WIN+X，点击终端（管理员）输入如下命令：</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">manage-bde -unlock C: -RecoveryPassword XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX（XXX为48Bit 设备加密秘钥）</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/b51f0bb803db49873abf04cda2e50e8b-1760928299272.png&name=mceclip4.png" width="366" height="141" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></div><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">2.系统无法启动（WinPE环境）</div><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> ① 使用 Windows安装U盘启动 → 修复计算机 → 命令提示符。 </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> ②解锁与解密，命令如下：</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> manage-bde -unlock D: -RecoveryPassword <恢复密钥> </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> manage-bde -off D:</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> </div>或双击带有金色锁头的盘符，直接输入秘钥即可</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/78d600d8316d93a45552932805ef8c52-1760928542974.png&name=mceclip5.png" width="623" height="344" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">场景3：TPM硬件变更触发锁定</div><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">1.清除TPM缓存： </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> Win + R → 输入 tpm.msc → 操作 → 清除TPM → 重启。 </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">2.重新绑定TPM： </div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> manage-bde -protectors -add C: -TPM</div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> </div><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/94efe4d7c4574fba887610afdf97423c-1760928168806.png&name=mceclip3.png" width="479" height="282" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"><br style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><h2 style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> 注意：</h2><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><span style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"> 1.Bitlocker/设备加密操作前请备份好您机器内的全部数据和资料。避免资料丢失或损坏！</span></div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><span style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(224, 62, 45);"> 2.进行上述操作时，请确认是否能够从微软官网或本地备份中找到对应的解锁秘钥后再进行操作，否则会导致硬盘锁定等情况。</span></div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"> </div></div> SF页:
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