Win10、Win11系统打开相机无法使用摄像头现象和对应方案汇总
<h1 id="top_0" class="wikigeneratedid" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">Win10、Win11系统打开相机无法使用摄像头现象和对应方案汇总</h1><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">关键词：摄像头 相机 用不了 无法使用 报错 拯救者 小新 yoga ideapad</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">摘要：Win10、Win11系统打开相机无法使用摄像头常见的故障现象和对应解决方案</p><div class="wikimodel-emptyline" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </div><h1 id="top_8" class="wikigeneratedid" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">故障现象和对应解决方案</h1><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">Win10、Win11系统打开相机无法使用摄像头，主要有以下几种常见现象，可根据故障现象按对应的调试方案来解决。</p><h3 id="top_12" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">现象一、<span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">打开相机应用显示小锁或者斜杠，如下图：</span></h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/b9f4125eada73953d882f7e7c1fd29fc-1735179431598.png&name=mceclip0.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">操作方案：</strong></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">打开联想电脑管家→点击左侧工具箱菜单→开启桌面助手/AI stick功能，然后双击任务栏图标打开桌面助手界面，开启摄像头然后测试相机是否恢复使用。如下图：</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">桌面助手</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/7030aa98198d38324beb27aea4c02b0e-1735183322550.png&name=mceclip1.png" width="1018" height="491" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">部分机型是新版桌面助手 AI stick，参考下图界面：</p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/fc1658cc6d47b722884d3e8f67ae3369-1735192399838.png&name=mceclip2.png" width="1018" height="662" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </p><h3 id="top_30" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">现象二、打开相机显示“我们需要你的权限”，如下图：</h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/fb03bb054f24ac4b62840f6308068a27-1735201190313.png&name=mceclip3.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">操作方案：</strong></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">打开系统设置→隐私和安全性→找到摄像头，将摄像头访问开启，同时相机也开启允许应用访问。如下图：</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/d73f83fe1c17d3339ac19a1ca9f057f9-1735201772068.png&name=mceclip4.png" width="892" height="666" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </p><h3 id="top_42" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">现象三、打开相机黑的，无显示。如下图：</h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/c460446a0185047f33ae017093a8aa50-1735202203551.png&name=mceclip5.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">操作方案：</strong></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">1、核实顶部摄像头开关是否是关闭状态，部分机器顶部有摄像头物理屏蔽开关，如下图：</span></p><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/a56ac66a328bce758587481e5e6d28cd-1735202707912.png&name=mceclip6.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></div><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">2、如果顶部物理开关已开启，可先卸载摄像头驱动后重启让系统自动重装摄像头驱动测试。</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">详细步骤：右击开始菜单打开设备管理器→展开照相机→选择摄像头设备右击卸载设备，勾选删除次设备驱动程序，点击卸载，然后重启电脑系统会自动检测设备重新安装摄像头驱动，等待</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">5</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">分钟后测试打开相机是否可以使用。如下图：</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/7b6f5913ee77f0765830362eb0d49d8a-1735202745848.png&name=mceclip7.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">3、</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">如果依旧无效可送修当地服务网点面对面检测帮助排查故障原因。</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </p><h3 id="top_60" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);">现象四、打开相机提示“我们找不到你的相机”或微信、QQ视频提示检测不到摄像头，如下图：</h3><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/dc3f730077d7c098cfe30d8978d01de0-1735202780440.png&name=mceclip8.png" width="1080" height="393" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><strong style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">操作方案：</strong></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">1、拯救者、Yoga部分机型右侧有摄像头物理开关，核实是否开启，如下图：</span></p><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/fffed125afdc487e1ba4546834077da7-1735203152431.png&name=mceclip9.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></div><div style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"> </div><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">2、如果右侧物理开关已开启，可先卸载摄像头驱动后重启让系统自动重装摄像头驱动测试。</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">详细步骤：右击开始菜单打开设备管理器→展开照相机→选择摄像头设备右击卸载设备，勾选删除次设备驱动程序，点击卸载，然后重启电脑系统会自动检测设备重新安装摄像头驱动，等待</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">5</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">分钟后测试打开相机是否可以使用。如下图：</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;"><img src="https://chinakb.lenovo.com.cn/chinakb/prod-api/file/downloadFile?key=uniko/IMAGE/7b6f5913ee77f0765830362eb0d49d8a-1735202745848.png&name=mceclip7.png" style="cursor: pointer; border: 0px; outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; max-width: 100%; height: auto !important;"></span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">3、如果开关已经开启，同时卸载摄像头驱动重启自动安装后依旧无法使用或者设备管理器中检测不到摄像头设备，可尝试重置</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">EC</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">后测试，如果依旧无效可送修当地服务网点面对面检测帮助排查故障原因。</span></p><p style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent; color: rgb(52, 52, 52); font-family: "Microsoft YaHei", Arial, sans-serif, 宋体; background-color: rgb(255, 255, 255);"><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">重置</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">EC</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">步骤：先把电脑关机，然后拔掉外接适配器（充电器）以及所有外接设备（</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">usb</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">鼠标、键盘等），然后关机状态下长按电脑开机电源按键需按住不要松手，坚持</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">14</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">秒以上再松开（过程中可能电脑屏幕会亮，风扇会转，这都是正常现象，表示</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">EC</span><span class=" css-nzxw3s e6vjtes0" data-slashplaceholder="输入关键词" style="outline: 0px; text-size-adjust: none; -webkit-tap-highlight-color: transparent;">重置成功）。然后重新开机测试摄像头是否可以正常使用。</span></p> SF页:
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